We do our utmost to provide good-quality care efficiently and strive for clear information and good communication with our patients. Even so, something can sometimes go wrong that leaves you disappointed or dissatisfied.
First, discuss your complaint with the member(s) of staff involved. You can also talk to the head of the department. This direct contact is often the quickest way to address your concerns. It also gives the member of staff the opportunity to understand your experience and to do something about it. Other patients can benefit from this too.
Are you unable to resolve the matter with the member of staff involved? Or would you rather not talk to them? Then you can contact the complaints officer.
Complaints officer
The complaints officer listens to you and discusses the best way forward for you. In mediation, the emphasis is on bringing the parties together, for example by having a conversation in the presence of the complaints officer. When there is mutual understanding, solutions to problems can be found more easily. Our complaints officer is impartial and unbiased and is also bound by confidentiality.
They can:
For more information, please see our complaints regulations.
You can reach the complaints officer by filling in this form. You will receive a response within 7 days, in the form of a phone call or an email with any further questions.
Your information is treated confidentially. The complaints officer is impartial. All staff at our clinic, including the complaints officer, are bound by confidentiality. Your details are only shared with third parties if you give your verbal or written consent. Complaints are always discussed with the management team in order to improve patient care.
Submitting a complaint will, of course, have no negative consequences for the course of your treatment.
